Frequently Asked Questions
Need help with something? Check out our most frequently asked questions.
General FAQs
How do I book a tour with Imara Tours & Travel?
You can book directly through our website by selecting your desired tour and completing the checkout process. If you need a custom itinerary or personal assistance, our travel experts are happy to help via chat, email, phone, or an office visit with Imara Tours & Travel.
Can I customize a tour or itinerary?
Yes, we specialize in tailor-made travel experiences. Share your interests, travel dates, budget, and preferred destinations, and our team will design a personalized itinerary to suit your needs.
What if I need to cancel or reschedule my trip?
You can request a cancellation or reschedule by contacting our reservations team. Changes are handled according to our cancellation policy, and we will guide you on any applicable fees or options.
Is it safe to travel with Imara Tours & Travel?
Absolutely. We prioritize your safety by working with trusted partners, experienced guides, and reliable transport providers while following all destination-specific safety guidelines.
Do you offer support during the trip?
Yes. We provide dedicated support before and throughout your trip, including emergency assistance and on-ground coordination to ensure a smooth travel experience.
Are flights included in the trip packages?
Flights may be included depending on the package. Some tours are land-only, while others can include international or domestic flights upon request. Our team will clarify what is covered before booking.
Booking & Cancellation FAQs
How do I modify my booking?
To modify your booking, simply contact our reservations team at Imara Tours & Travel. Our agents will assist you with changing travel dates, updating participant details, or making any other adjustments based on availability and applicable terms.
Can I cancel my trip after booking?
Yes, cancellations are allowed in line with our cancellation policy. Refund eligibility depends on the notice period and services already reserved.
Can I transfer my booking to someone else?
In many cases, bookings can be transferred to another traveler. This is subject to approval, updated traveler details, and any supplier-specific conditions.
What if the trip is canceled by Imara Tours & Travel?
If we must cancel a trip due to unforeseen circumstances, you will be offered alternative dates, a different package, or a full refund, depending on your preference.
Are last-minute bookings allowed?
Yes, last-minute bookings are accepted based on availability. We recommend contacting our team directly for quick confirmation and arrangements.
Can I add extras after booking?
Absolutely. You can add services such as airport transfers, extra nights, excursions, or special activities even after confirming your booking, subject to availability.